Service Policies

Last updated: 24 September 2026

These practical policies explain what to expect when booking an Intuitive Guidance & Healing session or an Email Angel Reading.

Adults only

Services are offered only to clients aged 18 or over.

Payment and confirmation

Full payment is required in advance. A live-session appointment is confirmed after payment and my confirmation email. Payment is currently arranged through Revolut unless another method is agreed in writing. An invoice is issued in accordance with applicable requirements.

Live sessions: cancellation and rescheduling

You may cancel or reschedule at least 24 hours before the agreed start time without a cancellation charge.
If you cancel or ask to reschedule less than 24 hours before the session, the full session fee is retained. A new booking and payment are required.
If you do not attend, the full session fee is retained.
An appointment may be rescheduled up to three times, provided each request is made at least 24 hours in advance.
If you arrive late, the session will normally still end at the originally agreed time and the missed time is not refunded.

These contractual cancellation rules do not limit any statutory consumer rights that cannot legally be excluded.

Technical problems

If a brief technical problem occurs, we will try to reconnect and continue. If a substantial problem on my side prevents the session from being provided, you may choose an alternative appointment or a refund for the part of the service that could not be provided. Time lost because of a client-side connection or device problem is normally treated in the same way as late arrival.

If I need to cancel

If I cannot provide an agreed live session, you may choose a replacement appointment or a full refund.

Email Angel Readings

1 question / 1 topic — $44.
Up to 3 distinct topics — $120.
Delivery is within 5 working days after payment and receipt of the complete, suitable question(s) and any information needed to begin.
Working days are Monday to Friday, excluding Hungarian public holidays.
One brief clarification about the original reading may be requested within 7 calendar days after delivery.
A new question or substantial additional exploration is a new service and may require a new paid reading.

When an Email Angel Reading begins

I begin preparing your reading when I start giving it my focused attention and connecting intuitively with your question or situation. Because this is an intuitive process, I will normally complete the reading once I have begun.

I may send a brief message immediately before beginning, for example: “I am beginning your reading now and will send it to you once it is complete.” This is a courtesy and does not itself determine when the service legally began.

Questions I do not answer

I do not provide lottery or gambling predictions, investment or financial predictions, medical diagnoses, or pregnancy determination/medical fertility predictions. General spiritual or astrological discussion of timing around conception may be discussed only as non-medical spiritual guidance. If a question is not suitable, I may suggest a safer or more appropriate way to frame it. If we cannot agree on a suitable question and the reading has not begun, the payment for that reading will be refunded.

Nature and limits of the services

These services are offered for spiritual support and personal exploration. They are not counselling or psychotherapy, medical treatment, diagnosis, or medical advice, and they do not replace professional healthcare or other qualified professional services. No particular outcome or future event is guaranteed. You remain responsible for your own choices and decisions.

Privacy, confidentiality and recording

Information you share is handled privately and in accordance with the Privacy Policy, subject to any disclosure required by law. Live sessions are not recorded by me. Please do not record a session without asking and receiving agreement first.

Between-session contact and emergencies

Between-session contact is for practical arrangements, brief clarification where included, and service-related questions. These services do not provide continuous messaging, crisis support or emergency care. If you need urgent help, contact the appropriate emergency service or qualified professional in your location.

Contact

For bookings, cancellations, practical questions or complaints, email info@juditstarlight.com.